Low severityauthentication
Power BI Error:
AADSTS50000
What does this error mean?
Microsoft Entra ID (Azure AD) failed to issue a token due to a service-side issuance problem.
Common causes
- 1Transient outage or degraded state in the Microsoft Entra ID Security Token Service (STS)
- 2Internal service error while signing or issuing the access/ID token for the requested resource (e.g. Power BI Service, Fabric, ADF)
- 3Corrupted or inconsistent service principal / application object in the tenant preventing token issuance
- 4Backend replication delay between Entra ID regions after a recent app registration or credential change
- 5Tenant-level throttling or service health incident affecting authentication endpoints
How to fix it
- 1Check the Microsoft 365 / Azure Service Health dashboard and https://status.azure.com for an active Entra ID or Power BI authentication incident before troubleshooting further.
- 2Retry the sign-in or refresh after a few minutes — AADSTS50000 is frequently transient and clears once STS recovers.
- 3Reproduce in a private browser window and with a different user in the same tenant to confirm whether the failure is tenant-wide or user/app-scoped.
- 4If only one application is affected, recreate the service principal: in Entra ID > Enterprise applications, delete the affected app and re-add it from the gallery / re-consent the app registration to rebuild the application object.
- 5If the error persists beyond ~30 minutes and Service Health shows green, open a Microsoft support ticket (include the AADSTS50000 correlation ID, timestamp UTC, tenant ID, and client app ID) — only Microsoft can resolve a true TokenIssuanceError.