Low severityauthentication
Power BI Error:
AADSTS120000
What does this error mean?
Password change failed because the current password supplied doesn't match the one stored in Microsoft Entra ID (Azure AD).
Common causes
- 1User typed the current password incorrectly (typos, caps lock, wrong keyboard layout)
- 2User confused the current password with a previously used one — Entra ID password history rejects reuse but the 'current' check is exact-match
- 3Password was recently changed on another device/session and the user is still using the old one
- 4Cached credentials in browser or password manager autofilled an outdated password into the 'current password' field
- 5Account is federated/synced from on-prem AD and the on-prem password was rotated without the user knowing
How to fix it
- 1Re-enter the current password carefully — check Caps Lock, keyboard layout, and disable autofill from password managers temporarily
- 2If the password is genuinely forgotten, use the 'Forgot my password' / Self-Service Password Reset flow at passwordreset.microsoftonline.com instead of the change-password screen
- 3For federated/hybrid accounts: confirm with your admin whether the source-of-truth password lives in on-prem Active Directory and reset it there
- 4Ensure the new password meets your tenant's password policy (length, complexity, no recent reuse) — a non-compliant new password can sometimes surface confusing errors alongside AADSTS120000
- 5If the issue persists across multiple correct attempts, contact your Entra ID (Azure AD) administrator to verify the account isn't locked, disabled, or in a sync conflict state