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Critical severityinfrastructure

Power BI Refresh Error:
BROADCAST_SERVICE_ERROR

What does this error mean?

Tableau Cloud returned error 500002 (BROADCAST_SERVICE_ERROR) — internal server error. An unexpected error occurred on the Tableau server.

Common causes

  • 1An unexpected internal error occurred on the Tableau Cloud server.
  • 2A temporary service disruption or infrastructure issue affected the request.
  • 3The request triggered an unhandled exception on the server side.

How to fix it

  1. 1Retry the request after a short delay — transient 500 errors often resolve automatically.
  2. 2Check the Tableau Cloud status page for any active service incidents.
  3. 3If the error persists, contact Tableau Support with the full error response including the error code.

Frequently asked questions

What does Tableau error 500002 (BROADCAST_SERVICE_ERROR) mean?

It means internal server error — an unexpected error occurred on the tableau server.

How do I find the resource ID causing this error?

Use the corresponding Tableau REST API List endpoint (e.g. GET /sites/{siteId}/users) to retrieve valid IDs before passing them in update or delete requests.

Source · help.tableau.com/current/api/rest_api/en-us/REST/rest_api_concepts_errors.htm

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