High severityconnectivity
Power BI Refresh Error:
SYNAPSE_SQL_0009
What does this error mean?
The connection to Synapse via a private endpoint failed — the endpoint is not configured correctly or is not approved.
Common causes
- 1Private endpoint connection was created but not yet approved by the workspace owner
- 2DNS resolution is returning the public IP instead of the private endpoint IP
- 3Network Security Group (NSG) is blocking traffic to the private endpoint subnet
- 4The client is on a different VNet that is not peered with the private endpoint VNet
How to fix it
- 1Step 1: Verify the private endpoint connection is in 'Approved' state in the Synapse workspace.
- 2Step 2: Check DNS resolution: `nslookup <workspace>.sql.azuresynapse.net` should resolve to a private IP.
- 3Step 3: Review NSG rules on the private endpoint subnet — port 1433 must be allowed.
- 4Step 4: If connecting from another VNet, set up VNet peering or use Azure Private DNS zones.
Frequently asked questions
Official documentation: https://learn.microsoft.com/en-us/azure/synapse-analytics/sql/troubleshoot-synapse-studio